Effective date: July 22nd, 2019
Revision Date: June 29th, 2023

We may update our Privacy Policy from time to time but will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Introduction

On behalf of all of us here at Virtusize, thank you for using our Service to enrich your shopping experience. In order to do so, we require certain information relating to an individual that includes a name, date of birth, or other description, etc., that could be used to identify a specific individual, or that includes an individual identification code ("Personal Data") to run our Service. All obtained information relating to customers that does not contain information in itself by which a specific individual could be identified, but which could be used to identify a specific individual by collating it with other information, shall be regarded as "Personal Data" within the scope that it can be handled in combination with other information. Because we understand how important your Personal Data is, we have specific processes in place to ensure that your Personal Data is handled securely and discretely. Below, we will describe in detail what Personal Data we collect, how it is used, and the rights you reserve in regard to the use of your Personal Data. 

We are responsible for the collection, maintenance and use of Personal Data in accordance with the Japanese Act on Protection of Personal Information ("APPI") and the General Data Protection Regulation 2016/679("GDPR").

Virtusize Co., Ltd. ("us", "we", or "our") operates the https://www.virtusize.jp website and all related applications and content ("Virtusize" or "Service"). We provide size and product recommendation services for online shoppers through our partner websites (found here).

This Privacy Policy addresses the following:

1. Collection of Personal Data when using Virtusize
2. Information Collection And Use
3. Types of Data Collected
4. Cookies
5. Use of Data
6. Transfer Of Data
7. Disclosure Of Data
8. Security of Data
9. Service Providers
10. Links To Other Sites
11. Children's Privacy
12. Contact Us

1. Collection of Personal Data when using Virtusize

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use Virtusize and the choices you have associated with that data.

We use your data to provide and improve our Service that helps you find the right size when shopping online. By using Virtusize, you agree to the collection and use of information in accordance with this policy. 

You are entitled to withdraw his or her consent to the collection and use of the personal data at any time.

2. Information Collection And Use

In order to create a cross-platform ecosystem that allows you to manage all your previously purchased items in one closet, we require certain information to match the items you’ve purchased across the web to your browser and/or account.

3. Types of Data Collected

3a. Information provided to us by Our Partner Websites

Through contractual agreements with our partner websites, the following information is shared with us:

   - Information related to the products you purchase from our partner websites, including but not limited to the date and time, size, price, and images related to the products you purchased.

   - A unique identifier that was created when you opened an account with our partner website (shortened/hashed):this allows you to save the information related to the products you purchased and receive personalized size and fit recommendations.

3b. Information automatically collected by us

When you visit any site or application operated by our partner websites, we collect information on how our Service is accessed and used ("Usage Data"). This Usage Data may include information, but is not limited to:

• IP Address of the device you are on (shortened/hashed): this is necessary to identify which version and language of our Service to show you
• Date and time of access
• Name and URL of retrieved file
• Website from which the access originated
• Operating system of your computer, device, and/or your browser
• Actions you take during your visit

3c. Information provided by you

In order to create an account for our Service or use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you . Personally identifiable information may include, but is not limited to:

• A name, alias or nickname to let us know how you would like to be addressed
• Email address

4. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. 

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow them) that enable the sites or service providers systems to recognize your browser through an anonymous unique identifier to capture and remember certain information.

Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use portions of our Service. 

Examples of Cookies we use:

virtusize.bid: Session cookie from Virtusize to identify you and serve the most optimal version of ourService.

virtusize.cookies_enabled: Informs us whether or not you accept cookies.

virtusize.lastopen: Informs us if you have used our Service in the last month. Based on this information, the welcome screen that we provide you will differ.

virtusize.login: This lets us know whether you are a logged in member of our Service.

virtusize.visited: This identifies what kind of product page (i.e. shirt, pants, dress, etc.) you are browsing to ensure that we are providing you with the correct version of our Service.

aoyama-userSettings: This provides us with your settings such as whether you’ve accepted our Privacy Policy in the past or seen certain messages we provide to our users to enhance the user experience.

5. Use of Data

We value the trust you place in us by providing your personal data, and we are committed to using it responsibly. The data we collect is utilized for the following purposes:

• Analytics: We use the collected data to power our data platform, "Analytics," which enables us to intake, process, treat, and organize data. This platform allows us to perform data analysis and generate valuable insights. By analyzing the data, we can provide size and fit recommendations based on your past purchases, helping you find the right size when shopping online.
• Improving User Experience: We use the data to enhance and maintain our ecosystem of cross-store functionalities. This includes providing personalized size recommendations, notifying you about changes to our service, and enabling you to participate in interactive features of our service when you choose to do so.
• Customer Support: Your data allows us to provide effective customer care and support. We may use your information to address any inquiries, requests, or concerns you may have and ensure a smooth user experience.
• Service Enhancement: We continuously strive to improve our service. The data we collect helps us analyze user behavior, preferences, and patterns, enabling us to gain valuable insights and make informed decisions to enhance our service offering.
• Technical Maintenance: Data is used to test and monitor the usage of our service, detect and prevent technical issues, and ensure the security and stability of our platform. In the event of an incident or security breach, we may investigate and contact you as necessary.
• Legal Compliance and Rights Enforcement: We may use your data to fulfill our legal obligations, exercise our rights under agreements or laws related to our service, and respond to claims. This includes protecting and defending our vital rights or property, as well as preventing or investigating possible wrongdoing in connection with the service.

We understand the importance of data privacy and will handle your personal data securely and discreetly.

Disclosure of Data

6. Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, prefecture, country.

If you are located outside Japan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Japan and process it there.

Such transfer of Personal Data to Japan is based on the adequacy decision for cross-border data transfer acquired by Japan.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Disclosure Of Data

We may disclose your personal data in the following circumstances:

• Legal Obligations: We may disclose personal data if required to comply with a legal obligation, such as responding to lawful requests from public authorities or enforcing our terms of service.
• Protection and Defense: We may disclose personal data in good faith belief that such action is necessary to protect and defend our vital rights or property, including the personal safety of our users or the public.
• Wrongdoing Investigation: In cases where there is suspicion of possible wrongdoing in connection with our service, we may disclose personal data to investigate the matter and take appropriate actions.

We take appropriate measures to ensure that any disclosure of your personal data is made in accordance with applicable laws and regulations, and with due regard to the security and privacy of your data.

Please note that while we strive to protect your personal data, no method of transmission or storage over the Internet is completely secure. Despite our efforts, we cannot guarantee the absolute security of your data.

If you have any questions or concerns regarding the use or disclosure of your personal data, please contact us using the information provided in the "Contact Us" section below.

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8. Security Of Data

The security of your data is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyze the use of our Service.    

Sentry

Sentry is provided by Functional Software, Inc.

For more information on what type of information Sentry collects, please visit their Privacy Policy page: https://sentry.io/privacy/

Google Analytics

Google Analytics is provided by Google, Inc.

For more information on what type of information Google Analytics collects, please visit their Privacy Policy page: https://policies.google.com/privacy

Facebook

Facebook is provided by Facebook, Inc.

For more information on what type of information Facebook collects, please visit their Privacy Policy page: https://www.facebook.com/policy.php

Line

Line is provided by LINE Corporation

For more information on what type of information Line collects, please visit their Privacy Policy page: https://line.me/en/terms/policy/

10. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

11. Children's Privacy

Our Service is not intended for use by anyone under the age of 16 ("Children").

While we provide a version that provides size recommendations for those under the age of 16, our Service is only intended for use by a parent or guardian that is over the age of 16, and as such we do not knowingly collect personally identifiable information directly from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us, and

If you have any request about the disclosure of your Personal Data, addition or deletion and erasing of the content of your personal information and suspension of information to third parties:

By email: privacy@virtusize.com

If you are not satisfied with the way in which we have proceeded with any request, or if you have any complaint regarding the way in which we use Personal Data, you may lodge a complaint with a Data Protection Supervisory Authority.

Re: Data Protection Office

Cristal Square Minami Aoyama

7-1-9 Minami Aoyama, Minato Ku

Tokyo, Japan 107-0062

privacy@virtusize.com

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