How L.L.Bean turned size uncertainty into 5.4x more conversions

L.L. Bean has been a Virtusize client since 2022. Here's what the data showed in year three.
CLIENT SINCE
Jan 2022
MARKET
Japan
CATEGORY
Outdoor Apparel
MEASURED PERIOD
Jan-May 2024
THE RESULTS
Confidence converts — at every level of the basket
5.4x
Conversion rate uplift
Virtusize user vs. non-users
+21%
More items per order
Virtusize user vs. non-users
+16%
Higher average order value
Virtusize user vs. non-users
THE CHALLENGE
Size uncertainty was the ceiling on ecommerce growth

L.L.Bean runs a true omnichannel operation — catalogue, stores, web, app, and social — with ecommerce as its single largest revenue and growth driver in Japan.

But even motivated shoppers hesitated at checkout. Without a way to verify fit, sizing uncertainty suppressed conversion and held back the channel's full potential.

THE SOLUTION
A personal fitting room, in the browser

Virtusize integrated directly into L.L.Bean's ecommerce experience. Shoppers enter their measurements, generate a personal body silhouette, and virtually try items on before buying.

The result is a checkout experience that feels as reassuring as visiting a physical store — removing the single biggest psychological barrier to conversion in fashion ecommerce.

THE PRODUCT
Fit intelligence, directly on the product page

Virtusize overlays personalised size recommendations on any product page — no developer overhead, no disruption to the existing checkout flow. Shoppers get a virtual try-on that's specific to their body, not a generic size chart.

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