How Ralph Lauren grew revenue per customer by ~75% during FY26

Ralph Lauren Japan has been a Virtusize client since launching their localised site in 2022. Here's what the FY26 data showed.
CLIENT SINCE
Jan 2022
MARKET
Japan
CATEGORY
Luxury Apparel
MEASURED PERIOD
FY26 (Mar 2025 – Mar 2026)
THE RESULTS
When shoppers engage with fit, they spend more
~75%
Revenue per customer uplift
vs. non-users · FY26
+40%
Higher average order value among Virtusize users
vs. non-users · FY26
THE CHALLENGE
A site renewal — and a chance to do fit properly

For luxury apparel, fit confidence isn't optional. Higher price points mean higher stakes for the shopper — any uncertainty at the point of decision puts revenue at risk.

Ralph Lauren Japan's site renewal was an opportunity to integrate fit more naturally into the product detail page, and turn occasional Virtusize usage into a core part of the path to purchase.

THE SOLUTION
Deeper PDP integration, higher usage

After Ralph Lauren's site renewal, Virtusize integrated more closely with the new product detail pages — improving discoverability and making the fit tool a natural part of the shopping flow.

Usage rates went up. And Virtusize-engaged shoppers converted more often and spent substantially more per transaction than those who didn't engage.

THE PRODUCT
Fit intelligence, built into the product page

Virtusize overlays personalised size recommendations directly on the PDP — no extra clicks, no friction. Shoppers see a virtual try-on specific to their body, exactly where they're making the purchase decision.

"More accurate size selection has measurably improved the purchase experience for our customers. Since integrating Virtusize, our average order value is up around 40% and revenue per customer has grown 70–80%."
Takeshi Nakadai, E-commerce Manager
Ralph Lauren Japan

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